Policies

RETURNS:
Returns for full price merchandise can be returned for a full refund or credit within 14 days of the delivery date. Return shipping is paid by the customer. We will accept returns for items in their original unused salable condition, with all tags attached, and a copy of the original invoice must be included with the returned item. Refunds will be credited back to credit cards 30 days after goods are received and inspected.  Due to the holidays, Sale Merchandise will be allowed to be accepted for return for store credit or exchanges only. Upon receipt of returned goods, www.joygryson.com reserves the right to deny refund if the merchandise does not meet return policy requirements.
HOLIDAY RETURN POLICY:
Due to the Holiday Gift Giving Season, any full priced or sale items purchased as a gift - can be exchanged for another item of same value as original purchase price, or returned for STORE CREDIT of purchase price value only. We will accept Holiday returns / exchanges up until January 11th, 2015.  No price adjustments will be given.  Return shipping is to be paid by customer. We will only accept returns for items in their original unused salable condition, with all tags attached, and a copy of the original invoice must be included with the returned item or the name of the purchaser must be noted.  Upon receipt of returned goods, www.joygryson.com reserves the right to deny refund if the merchandise does not meet return policy requirements.
ALL FINAL SALE / or SAMPLE SALE items are not returnable or exchangeable.
POLICIES:
Items purchased at department stores, boutiques, or at any other stores selling Joy Gryson merchandise may not be returned to www.joygryson.com. Exchange and return policies are subject to change without notice. Shipping for Returns and Exchanges within the Continental United States and Internationally are not free. International shipping is a flat fee of $40, and International shipping is free when you spend more than $300.
 
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RETURN/EXCHANGE PROCESS:

Customers will be charged for Return shipping.
Please email info@byjoygryson.com or call 212.691.2785 for a Return/Exchange (RE) form.
Once you receive the form. Please complete the form in full and send it back to us. You may email the form to info@byjoygryson.com or fax it to 212.202.5230
Please pack the item securely into a box, including a copy of your packing list and the Return/Exchange (RE) form. Please print clearly the issued Return Authorization (RA) number on the outside of the box.